Your event should be here ! To publish, manage, promote... To learn or to be formed ... Online registrations

Site language : English - Français
Ref : 28847
Event :Grievances and Complaints: What Hospitals Should Know about the CMS, Joint Commission, DNV and OCR Standards?

Date :Thursday February 28th, 2019

Location :Online (Internet, Videoconferencing, ...)

Type :Conference & Seminar - International audience

Accreditation :--


 

Further information

Editorial

This training program will discuss in detail the CMS requirements for hospitals to help prevent the hospital from being found out of compliance with the grievance regulations. It will also cover a new law under the OCR Section 1557 which requires the hospital to have a new process for handling discrimination complaints.

 

Objectives

  • Discuss that any hospital that receives reimbursement for Medicare patients must follow the CMS Conditions of Participation on grievances. (This is true whether the hospital is accredited by Joint Commission, HCFA, CIHQ, DNV Healthcare or not)
  • Identify that the CMS regulations under grievances includes the requirement to have a grievance committee
  • Discuss that the Joint Commission has complaint standards in the patient’s right (RI) chapter and DNV grievance standard in the patient rights chapter
  • Recall that in most cases the patient must be provided with a written notice that includes steps taken to investigate the grievance, the results, and the date of completion
  • Describe that the Office of Civil Rights requires hospitals to have a process to handle grievances related to discrimination under Section 1557

 

Program

If a CMS surveyor showed up at your hospital tomorrow would you know what to do? Are you sure you are in compliance with the entire grievance requirements by CMS, OCR, and the complaint standards by the Joint Commission or your accreditation organization? Do you have a grievance committee? Do you provide a written response as required by CMS? The CMS grievance requirements have recently been a frequent source of investigation. In fact, it was the third most common problematic standard for hospital. The grievance standards are located in the patient rights section.

This online training will talk about the Office of Civil Rights requirements under Section 1557 of the Affordable Care Act. The hospital must have a grievance procedure and compliance coordinator to investigate any grievances alleging noncompliance with this law including discrimination. There must be a process to promptly resolve any grievance prohibited by Section 1557.

This training program will also discuss the CMS Hospital CoPs, the Joint Commission and DNV Healthcare standards on complaints and grievances. How these cross walk to the CMS grievance interpretive guidelines will also be discussed. This is a must attend for any hospital. Staff should be aware and follow the hospital grievance and complaint policy. The policy should be approved by the board. Staff should be educated on the policy. This program will cover what is now required to be documented in the medical record.

 

Speakers

Instructor Profile:

Sue Dill Calloway

Sue Dill Calloway
chief learning officer, Emergency Medicine Patient Safety Foundation

Sue Dill Calloway is a nurse attorney, a medical legal consultant and the past chief learning officer for the Emergency Medicine Patient Safety Foundation. She is the immediate past director of Hospital Patient Safety and Risk Management for The Doctors Company. She is currently president of Patient Safety and Health Care Education and Consulting. She was a medical malpractice defense attorney for many years and a past director of risk management for the Ohio Hospital Association. She was in-house legal counsel for a hospital in addition to being the privacy officer and compliance officer.

Ms. Calloway has done many educational programs for nurses, physicians, and other health care providers. She has authored over 102 books and numerous articles. She is a frequent speaker and is well known across the country in the area of healthcare law, risk management, and patient safety. She has taught many educational programs and written many articles on compliance with the CMS and Joint Commission restraint standards.

Organizing committee

complianceonline

Further information

To access the information you need to be connected. Creating an account is easy and free!

Log to your account
Register on Doctorama

Details

Grievances and Complaints: What Hospitals Should Know about the CMS, Joint Commission, DNV and OCR Standards? Hospital
grievance regulations, cms requirements, ocr requirements, affordable care act, hospital compliance training program
Professionals, Consumer Advocates or Patient Advocate Healthcare Consumer Advocates Chief Operating Officer (COO) All nurses with direct patient care All nurse managers Joint Commission Coordinator Chief Executive Officer (CEO) Chief Nursing Officer (CNO) Chief Medical Officer (CMO) Chief Financial Officer (CFO) Board Members Quality Improvement Coordinator Risk Managers Legal Counsel Nurse Educator Patient Safety Officer Emergency Department Manager Nurse Managers/Supervisors Compliance Officer Clinic Managers Medical Department Nurse Manager Surgery Department Nurse Manager OR Nurse Director ICU Nurse Director CCU Nurse Director Outpatient Director HIPAA Privacy and Security Officer Director of Business Office Lab Director Policy and procedure committee Ethicist Anyone involved in the implementation of the CMS grievance, DNV, OCR, Or Joint Commission complaint standards
10 -- --
English

Other

For more information on Grievances and Complaints: What Hospitals Should Know about the CMS, Joint Commission, DNV and OCR Standards?, plsase contactr ComplianceOnline

To display announcer website, you must be logged

Log to my account
Register on Doctorama


Recommend this event