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Event :6th Annual National Forum on Patient Experience

Dates :Monday September 24th, 2018 - Wednesday September 26th, 2018

Location :Holiday Inn Toronto International Airport
970 Dixon Road
Toronto, Canada

Type :Conference & Seminar - International audience

Accreditation :--


Further information

The 6th Annual National Forum on Patient Experience is Canada’s first and longest-running event dedicated to improving Patient Experience bring you more than 20 opportunities to revolutionize patient-centered care and 10 actionable strategies to tackle your greatest challenges.


This is the only event dedicated to bringing patients and professionals together from across the country to address important issues in patient-and-family-centred-care. With 20+ speakers, with 10+ patient partners and caregiver speakers, 8 case studies and 10+ hours of networking and discussion, #PXForum18 is packed with insights and strategies to build your toolkit.


Do more with less, face change with confidence, and continue to be a champion of the patient voice.


  • Establish meaningful partnerships through co-design initiatives
  • Master PROMs and PREMs
  • Improve communication with patients from diverse backgrounds
  • Discover the value of patient stories and experience
  • Lend support to family and friend caregivers



Come together with Canada’s leaders in patient-centered care and leading healthcare experts for two days of visionary thinking and benefit from detailed case studies, intimate networking, and interactive learning.


To learn more download a copy of the summit Agenda


Register now for the 2018 Summit!


For more information please visit: or simply download your free copy of the brochure to view the full list of speakers and sessions here.



Top Speakers:


  1. Mike Nader,

Executive Vice President and Chief Operating Officer,

University Health Network

  1. Carol Santalucia,

Director of Service Excellence and Culture,

Cleveland Clinic

  1. Julie Drury,

Chair of Minister’s Patient and Family Advisory Council,

Ontario Ministry of Health and Long-term Care

  1. Claudia Houle,

Patient Expert,

Health Standard Organization (HSO) & Accreditation Canada

  1. Mireille Brosseau,

Program Manager, Patient Partnership,

Health Standards Organization (HSO) & Accreditation Canada

  1. Mary Jane McNally,

Chief Patient Experience Officer,

William Osler Health Systems


Map and directions
Conference address :
Holiday Inn Toronto International Airport
970 Dixon Road
tel : 1-416-674-4343
Map and directions

Further information

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Strategy Institute
Strategy Institute is a proud facilitator of intelligence sharing for over 20 years. Our portfolio of prestigious events provides exclusive interactive learning and networking for senior executives, business professionals, and government officials around the world. Independent and research-based, we blend academic thinking with [...]

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Presentation sheet from Strategy Institute


6th Annual National Forum on Patient Experience Medicine - Pharmacy - Paramedic - Dentistry - Veterinary
patient, patient management, patient management software, patient engagement, patient-centred care, patient’s perspective
Professionals, Healthcare Providers: President, CEO, COO, VP, Director, Chief Nursing Executive, Project Manager, Head of Patient Experience, Care Services, Engagement, Voice, Relations, Quality. Stakeholders in Patient Experience: Health Ministries, Industry Associations, Research Institutes, Health Authorities, Patient Advisors, Advocacy Groups
300 50 20


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